Privacy Policy

1. Who we are

Rairez (Pty) Ltd (“Rairez”, “we”, “us”) is an accounting, tax and management consulting firm based at Plot 3965 Minestone, Tlhangwe Drive, Francistown, Botswana. This policy explains how we handle information collected through this website.

2. Information we collect

We collect information you provide directly to us, including:

• Contact and enquiry details submitted through our Book a Consultation form (name, company, email, phone, and the details of your enquiry).
• Messages you send to the Rairez Assistant chat widget.
• Information you share with us directly via phone, email or WhatsApp.

We also collect limited technical information automatically — such as general usage analytics — where an analytics provider has been enabled, to understand how visitors use this site.

3. How we use your information

• To respond to consultation enquiries and schedule appointments.
• To provide the accounting, tax and advisory services you engage us for.
• To improve this website and the Rairez Assistant's usefulness.
• To comply with legal and regulatory obligations.

We do not sell your personal information to third parties.

4. The Rairez Assistant

The Rairez Assistant is a website chat tool intended for general educational information about accounting, tax and Rairez's services. Please avoid sharing sensitive personal information — such as ID numbers, passwords or full banking details — in the chat. Where the assistant is configured to use a third-party AI provider, your messages may be processed by that provider solely to generate a response; where no such provider is configured, questions are answered using Rairez's own built-in knowledge base and are not sent to any external AI service.

5. Sharing your information

We may share information with trusted service providers who help us operate this website or deliver our services (for example, email delivery for consultation enquiries), and only to the extent necessary for them to perform that function. We may also disclose information where required by law.

6. Cookies and similar technologies

This site may use essential cookies required for it to function, and — where enabled — analytics cookies to help us understand site usage. You can control cookies through your browser settings.

7. Data retention and security

We retain enquiry and client information for as long as necessary to provide our services and meet legal, regulatory and accounting record-keeping obligations, and we take reasonable technical and organisational measures to protect it.

8. Your rights

You may ask us to access, correct or delete personal information we hold about you, subject to applicable law and our record-keeping obligations. To make a request, contact us using the details below.

9. Contact us

For any privacy-related questions, contact us at rairez084@gmail.com or +267 74 398 439.

10. Changes to this policy

We may update this policy from time to time. Material changes will be reflected on this page with an updated revision date.